AI enabled, customers at heart.

Bringing innovation to teams
so ideas turn into real results.

I help teams bring clarity to complex work
Director of Implementation focused on AI-enabled operations, human+AI collaboration, and shipping work that actually sticks.

About

How I work

What I do

  • Implementation programs that keep onboarding calm, repeatable, and fast.
  • Professional services that turn scoped problems into shipped outcomes.
  • Enablement that turns needs into strengths through playbooks, adoption, and training.
  • Cross-functional execution that aligns teams, decisions, and delivery.

How I show up

  • Clarity first before speed.
  • Steady pace and clean decisions when things get tight.
  • Structure that helps capable people do their best work.
  • Systems that stick after the kickoff.

Impact

Proof, not adjectives

~30%

Time-to-live reduction and first customer usage in ~15 days.

60+

Implemented clients annually with programmatic outcomes.

75+

NPS across enterprise relationships.

Recent measurable outcomes

  • Time-to-live down ~30%, with first customer usage in ~15 days.
  • 2× above average spend activity during onboarding.
  • Scalable platform setups enabling ~40% faster adoption.
  • Increased revenue generated during implementation by ~10%.

Operational credibility

  • 60+ implemented clients annually with programmatic outcomes.
  • NPS > 75 across enterprise relationships.
  • Developed frameworks and resources to monitor success and drive improvements.

Track record

What I’m known for

SaaS implementation and onboarding

Designing programs that optimize execution and integrate customers into existing workflows.

Professional services design

Building service frameworks anchored on integration, scalable setup, and training.

Project leadership

Roadmaps, timelines, stakeholder alignment, and customer trainings across project phases.

Product enablement and testing

Creating standardized testing frameworks and reducing internal review effort by 35%+.

People leadership

Managing teams (2–6), onboarding, growth, and performance conversations.

Knowledge system build-outs

Training videos, worksheets, resources, and internal documentation that teams actually use.

Career summary

Snapshot

Zappi

Implementation and professional services leadership, including frameworks, training, and delivery improvements.

Bonterra

Project and product enablement supporting discovery cycles, documentation, and launches.

GiveGab

Project management across complex, time-sensitive deliveries and customer training.

Schedule

Quick booking

Book time that works for you. You’ll get a confirmation email right away.

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Contact

Fastest way to reach me