Most organizations don’t lack ideas.
They lack architecture.
I design the systems that turn ambition into repeatable results.
Global Director of Implementation. I build delivery systems that stay steady under pressure, reduce chaos as teams scale, and make change actually stick.
About
Growth moves fast. Fast growth exposes weak systems.
Decisions drift. Onboarding turns reactive. Execution depends on heroics.
Architecture fixes that. Clear ownership, clean process, and delivery that stays consistent as the organization scales.
Clarify the system
What success means, who owns what, and where decisions live.
Design repeatable delivery
Playbooks, workflows, and handoffs that remove ambiguity and reduce churn.
Make change stick
Training, adoption, and measurement so progress doesn’t evaporate after kickoff.
Use AI intentionally
Automation where it’s safe. Augmentation where people matter. No noise.
How I Think
When execution feels messy, the problem usually isn’t effort. The system behind the work isn’t clear yet.
If progress depends on constant intervention, the system isn’t finished.
Impact
~30%
Time-to-live reduction, with first customer usage in ~15 days.
60+
Implemented clients annually with repeatable outcomes.
75+
NPS across enterprise relationships.
Recent outcomes
- Time-to-live down ~30%, with first customer usage in ~15 days.
- 2× above average spend activity during onboarding.
- Scalable setups enabling ~40% faster adoption.
- Increased revenue generated during implementation by ~10%.
Operational credibility
- 60+ implemented clients annually with programmatic outcomes.
- NPS > 75 across enterprise relationships.
- Frameworks and resources teams actually use after launch.
Track record
SaaS implementation and onboarding
Building programs that reduce friction and integrate into real workflows.
Professional services design
Service frameworks anchored on integration, scalable setup, and training.
Project leadership
Roadmaps, timelines, stakeholder alignment, and customer training across phases.
Enablement and testing
Standardized testing frameworks and reduced internal review effort by 35%+.
People leadership
Managing teams (2–6), onboarding, growth, and performance conversations.
Knowledge systems
Training videos, worksheets, and documentation that stays useful over time.
Career summary
Zappi
Implementation and professional services leadership: frameworks, training, and delivery improvements.
Bonterra
Project and product enablement supporting discovery cycles, documentation, and launches.
GiveGab
Project management across complex, time-sensitive deliveries and customer training.
Schedule
Book time that works for you. You’ll get a confirmation email right away.