Systems designer and ops leader

Scale your output.
Architect outcomes.

Global Director of Implementation at Zappi. I build AI-enabled operating models that turn organizational growth into a predictable system.

Merlin Komenda
Where I help

Organizations often reach a point where growth starts creating friction.

Nothing is broken.
But execution stops scaling.

I help teams restore clarity, stabilize delivery, and build systems that keep working as the organization grows.

How I think
Operating model

When execution gets messy, the problem isn’t effort. The system has lost clarity.

Align the outcome What success actually looks like
Define ownership Who decides and what happens next
Build scale Progress without heroics
Iterate Adjust until results are predictable

If progress depends on constant intervention, the system isn’t finished.

Structure beats intensity.
Clarity comes before automation
Systems should survive turnover.
Results
Proof, not adjectives

~30%

Time-to-live reduction, with first customer usage in ~15 days.

60+

Implemented clients annually with repeatable outcomes.

75+

NPS across enterprise relationships.

Selected outcomes

  • Reduced time-to-live by ~30% and accelerated first customer usage.
  • Enabled ~40% faster adoption through scalable setup patterns.
  • Improved onboarding revenue outcomes by ~10%.

What teams get

  • Clear ownership and decision paths.
  • Repeatable delivery rhythms that survive turnover.
  • AI use that reduces friction instead of adding noise.

Schedule

Quick booking

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