Hi. I'm Merlin Komenda.

Hi. I'm Merlin Komenda.Hi. I'm Merlin Komenda.Hi. I'm Merlin Komenda.

AI at the front, customers at heart.

Latest:

With nearly 10 years in SaaS across PS, CS, product, and ops, I’m a listener, systems-builder, and problem-solver who thrives on making teams and customers successful.

Past 12 months: Reduced Time-to-Live by 30+% and got first platform usage/value realization live in ~15 days during implementations, while driving six-figure spend during onboarding.

What I Do:

Implementation:

I make onboarding calm, repeatable, and fast.

Professional Services:

I turn scoped problems into defined services, shipped results and clear programs.

Enablement:

I turn needs into areas of strength, scaled playbooks, and adoption.

Project Management:

I align teams, execution, and outcomes.

Customer Success

Impact

Time-to-Live down ~30%; first customer usage in ~15 days.

2X above average spend activity during onboarding.

Scalable platform setups for 40% faster adoption.

60+ implemented clients annually with programmatic outcomes.

NPS > 75 across enterprise relationships.

I'm known for...

SaaS Implementation & Onboarding:

Designing programs that achieve optimized execution with customer integration into existing workflows.

Cross-functional Change:

Bridging PS, CS, Product, and Ops to unlock new customer value and remove friction and increase throughput.

Knowledge Systems

Build-out of Internal wikis/playbooks, video libraries, and comprehensive team resources for easy usage.

Career Snapshot

Zappi: (2+ years)

Customer Implementation/Professional Services leadership: platform setup, customer strategy, training, and value delivery

Bonterra: (2 years)

Project & Product enablement work: discovery cycles, documentation, and multi-team launches.

GiveGab: (4 years)

Project Management: Complex, timely deliveries.

Let's Chat!

Get in Touch

Resume
LinkedIn Profile
Professional Services
Project Management
Product Work
Leadership
Operations

Fun fact: I can wiggle my ears, but can't raise only one eyebrow.

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.