Hi. I'm Merlin Komenda.
AI at the front, customers at heart.
What I Do:
Implementation:
- I make onboarding calm, fast, and repeatable.
Professional Services:
- I turn scoped problems into shipped results and clear readouts.
Enablement:
- I turn needs into defaults, playbooks, and adoption.
Project Management:
- I align teams, timelines, and outcomes.
Customer Success:
- I grow trust, usage, and value.
Career Snapshot
Zappi:
- Customer Onboarding / Professional Services leadership: platform setup, audience strategy, training, and value realization.
Bonterra:
- Project & Product enablement work: discovery cycles, documentation, and multi-team launches.
GiveGab:
- Project Management: Complex deliveries with timely executions