Work brief
With over 7+ years in SaaS and 5+ years in various other fields, I have honed a detail-oriented mindset with a deep appreciation for listening, problem-solving, and teamwork.
Identifying problems, followed by finding and implementing solutions, is my specialty and brings me energy. My roles have traversed customer success, people management, product, and operations/enablement. I am accomplished at supporting customers at scale and leading teams in new efforts/programs.
Additional expertise includes complex project management, customer onboarding strategy development, and both internal and customer process roll-outs that span Customer, Marketing, Product, and Sales teams.
My career has been diverse, offering me unique experiences and skills that allow me to learn and contribute quickly.
Areas of Expertise:
Operations & Enablement
Operations & Enablement
Operations & Enablement
Read more about my well-developed skills in team enablement and process optimization for Customer Success, Product Managers, and Sales teams.
Product Management Work
Operations & Enablement
Operations & Enablement
Learn about my extensive experience in product work, releasing new features, and working with Product Managers and owners directly to create comprehensive documentation and action plans.
Project Management
Operations & Enablement
Customer Success Expertise
Find more about my robust skill set in technical project management, and large-scale cross-team project management.
Customer Success Expertise
Customer Success Expertise
Customer Success Expertise
View more about my vast experience in Customer Success Expertise, Customer management, and Customer onboarding.
Management and Leadership
Customer Success Expertise
Management and Leadership
Explore my varied experience in management and team leadership
Let's Chat!
Startup Experience
The tech/SaaS part of my career has involved working for startups of various sizes, from being employee number 25, being acquired, and then being a startup of over 1,200 people. Then moving to another startup with 300+.
I have successfully navigated acquisitions as both the company that is acquiring others and the one being acquired. Being in a fast-moving and agile workplace is where I have learned to thrive, always looking for improvements and growth both for myself and the team/company.
Fun fact: I can wiggle my ears, but can't raise only one eyebrow.
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