Below is a collection of efforts and responsibilities held in current or previous roles.
Product Management, Releases, and Development
Led the release of product changes while accounting for all ramifications across the company.
Coordinated the timing of product release efforts to minimize customer impact.
Developed feature requirements and built design frameworks to ensure product changes would encompass the intended functionality.
Created iterative release plans for feature bundles to allow for feedback from customers as enhancements were made.
Coordinated and conducted site accessibility reviews, developing the technical requirements for needed product changes.
Discovery and feedback gathering
Conducted discovery and feedback rounds focused on specific product feature sets at GiveGab.
Utilized surveys to gather feedback from a comprehensive set of internal stakeholders
Created clean documentation to help the product team establish a roadmap of enhancements that tackle the pain points identified in the discovery.
Product Manager Partnership
Met weekly 1:1 with the Director of Engineering to review the latest product developments and relay changes to the rest of the company.
Ensured all applicable documentation was updated and 100% accurate for new product releases
Created plans when a customer or internal friction (when applicable) arose
Reviewed product bugs and documented impact scope for the use of product managers.
Product Council Member
An active member of the company-wide monthly Product Council
Responsible for relaying Project Management department feedback and insights
Harnessed product request (from Aha!, and Airtable) data from the company to communicate client trends
SaaS Product Knowledge
Was a platform export for 2 main product verticals (at GiveGab).
Relied upon daily by team members to provide insight into complex platform functionality and explain the "why" behind it.
Shared best practices on how to harness the platform functionality and performance for the customer so they could maximize their success.
Documentation and data management
Created new feature documentation (on behalf of Product Managers).
Used Airtable and Aha! to gather internal product feedback that created deeper learnings into trends and areas of opportunity within each product vertical.
User Stories
Did discovery to identify feature requirements for product changes.
Wrote hundreds of user stories for engineers to use.
Worked directly with engineers on issues and feature iteration.
Topics include New features, Bugs, and Maintenance
Product Testing
Created testing frameworks to ensure desired outcomes for product features.
Coordinated a comprehensive review of testing practices done by our Project Management team to ensure each product change was being reviewed accurately and efficiently. Reduced associated effort by over 35%.
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