Project Management

Developed from an Associate Project Manager to a Senior Project Manager, responsible for large-scale multi-million dollar client projects.
Developed tailored roadmaps, project timelines, and stakeholder breakdowns that guided both the client and team members.
Created and hosted hundreds of webinars and trainings with customers during all project phases.
Conducted in-person training for large-scale organizations.

Facilitated contractual upgrades and complex custom project work by collaborating externally with high-touch, premium clients and internally with engineering, graphic design, and sales teams.
Managed 20+ client project campaigns and events annually for community foundations, NPOs, colleges, universities, and K-12 schools with a combined revenue of over $101M over three years.

Supported the subject matter expert for our growing number of Project Managers handling the largest enterprise clients, providing support on methodology, processes, timeline mapping, and client satisfaction.
Created weekly reports that covered each project's status, latest activities, and issues/challenges (if applicable) for Senior Leadership.
Owned the documentation and communication for product change releases for the Customer Success and Sales teams.